What do I do
Based in Dublin Ireland, I work for SAP as an operations and project manager, specifically on coordinating our central Server, Networks, Voice, UC, and Cloud teams operations with the day to day activities of our field locations across EMEA.
I am also part of the global Mergers and Acquisitions team, with responsibility for managing the client IT integration of our newly acquired companies across EMEA. Technology is my hobby and I am lucky I get to work with it on a daily basis.
With 12 years’ experience, I have been lucky that this has let me experience both sides of the aisle, technical hands on design and operations, and also managing the technical people.
2011 - Present: Mergers and Acquisitions EMEA Client Team Lead
Managing the activities and operations relating to companies acquired by SAP in EMEA. Responsible for the end user facing workstream across EMEA
2009 - Present: EMEA IT Field Service Coordinator
Operations, Project & Incident Management of Data Centre, Server, Network, Voice, Video & Unified Communications projects across 78 locations - 14K Users
Ensure support meets customer requirements across the region
Incident Escalation Manager for IT issues, Networks, Server, Voice (Lead Technical problem solving)
Ensure central service line projects and 3rd party suppliers meet EMEA businesses requirements and are compliant with business strategy. Balance project rollouts with operational support needs.
Coordinate Technologies & Operations strategy for EMEA and insure process alignment with regional peers
2009 - 2010: Infrastructure Project Manager UK, Ireland & Africa
Managed Infrastructure Team (Servers, Networks, Voice), Operations and projects for UKIZA
Monitored performance of IT systems (Network, Servers, Storage, Printers, Clients and Backups)
Reviewed business & scaled IT Systems to meet capacity and business continuity needs (Servers, storage, LAN/WAN)
Managed transition of support function from outsourced provider to in-house managed
Coordinated and aligned infrastructure teams for the UKIA market unit
Performed as Senior Technical subject matter expert for regional teams, ensure detailed call logging of events